Meet Your Event Specialists

William Kreiner

General Manager & Executive Chef, Campus Food Service, Rich Products

William is responsible for leading the day-to-day operations of the Campus Food Service (CFS) organization and Rich’s Catering & Special Events under the Rich Entertainment Group. As a 2002 graduate of the Culinary Institute of America, Will has grown into his leadership role over the past 20+ years with Rich’s. He began his career at Rich’s as a Sous Chef in 2002 and was quickly promoted to Executive Sous Chef a year later. He then took over the Executive Chef role in 2005 and finally overall leadership in 2008.

As executive chef, “Chef William” is responsible for menu development and the overall operation for Campus Food Service, including Rich’s Catering & Special Events, Dolly’s Café, and Meeting Services. His use of modern cooking equipment, proper technique, and high standards has helped develop Rich’s Catering & Special Events as the leader in upscale catering in the Western New York area. In addition to his Buffalo responsibilities, William oversees the operation of Rich’s Florida restaurants (Green Turtle Inn & Kaiyo Grill) and leverages his skills and talents to ensure consistency with our culinary and customer relations standards.

William has staged at several NYC establishments such as Aureole, Restaurant Jo-Jo, and Union Pacific. He continues his education through the CIA continuing education classes that Rich’s holds each year, as well as on his own. He has cooked and worked with many CIA alumni and board members over his past 20+ years and credits the CIA for his success.

Steve Guagliardi

Director of Catering & Event Design, Rich’s Catering & Special Events

Steve has been an invaluable part of the Rich’s family for more than 20 years. He began his career 15 years ago as the Catering Sales Manager and has spent the last five years as the Director of Catering & Event Planning for Rich’s Catering & Special Events. While primarily overseeing the execution of events at The Powerhouse by The Rich Entertainment Group, Steve also manages a team of Catering Sales Managers, Event Coordinators, and staff for both on- and off-premise events, including weddings, special occasions, large-scale galas, and high-profile events. His vast knowledge and experience have gained an indelible notoriety within the hospitality and catering industry. It’s no wonder he has become the most recognized name and the trusted first choice in Buffalo. Steve is infamous for staying on top of industry trends, technology, and event design and décor. His creative and innovative insight, along with his flawless attention to detail, creates nothing short of delivering a one-of-a-kind, five-star, exceptional Rich Experience.

Maureen Latone

Catering Sales & Event Planning Manager, Rich’s Catering & Special Events

Maureen graduated from Niagara University with a degree in Hospitality and has more than 10 years of experience in the industry. She began her career in 2011 as a Banquet Server at Rich Products in the catering department. She went on to spend nearly five years as the Catering Sales Assistant, where she broadened her knowledge and experience in the catering and hospitality industry, before becoming a Catering Sales Manager and handling weddings and events at several off-premise venues around Buffalo. She eventually transitioned to the Catering Sales Manager for The Atrium at Rich’s. Maureen loves planning and executing weddings and events in the same venue where she had her wedding reception!

Emily Bandinelli

Event Coordinator, Rich’s Catering & Special Events

Emily began her career at Rich’s Catering and Special Events over four years ago. After graduating from Niagara Falls Culinary Institute with a degree in Hospitality Management, she quickly advanced from Banquet Server to Banquet Captain. In 2024, Emily accepted a full-time position as one of the Event Coordinators. Emily shows exceptional leadership, organizational skills, and a great passion for this field of work. These qualities have all led to Emily’s most recent promotion. No matter her title, Emily has shown dedication to the coordination, management, and execution of events. Her love for hospitality work grows every day.